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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@strideoutdoors.store. Please note that returns will need to be sent to the following address: 124 City Road, EC1V 2NX

Return Policy

Overview

At Stride Outdoors, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our return policy below.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns
- You have 30 calendar days to return an item from the date you received it.
- To initiate a return, please contact our customer support team at info@strideoutdoors.store
- We will provide you with a return authorization and instructions on how to proceed.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges
- We do not offer direct exchanges. If you need a different size or colour, please return the original item and place a new order.

Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personalized/customized items

Shipping Costs
- Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Contact Us
If you have any questions about our return policy, feel free to reach out to our customer support team at info@strideoutdoors.store

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@strideoutdoors.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please allow 7-15 working business days refund processing time.

If more than 15 business days have passed since we’ve approved your return, please contact us at Info@strideoutdoors.store